Terms of service

Terms of Service

Pro-Line Basement Products | basementsupply.com

Please read these Terms of Service carefully. Section 7 explains that Pro-Line Basement Products is a supplier of building products and does not warranty the products it sells. Product warranties come only from the manufacturers.

1. ABOUT THESE TERMS

This website, basementsupply.com, is operated by Pro-Line Basement Products LLC ("Pro-Line Basement Products," "we," "us," or "our"). In these Terms, "you" means anyone who visits the site or buys from us, including homeowners, contractors, and businesses.

These Terms of Service ("Terms") apply to your use of this website and to every order you place with us, along with our Refund Policy, Privacy Policy, and any other policies posted on this site, which are part of these Terms. In these Terms, the "Service" means this website and all information, tools, and services we offer through it.

By using this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order. Any new features or tools added to the store are also covered by these Terms.

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

2. WHO WE ARE AND WHAT WE SELL

Pro-Line Basement Products is a New England distributor of basement and building products, including basement doors (such as Bilco and Steelway), window wells, vapor barriers, waterproofing products, and crack repair supplies. We sell to contractors and homeowners through this website, and we also sell through third-party marketplaces such as Amazon.

We are a distributor and reseller. We do not design or manufacture the products we sell, and we do not install them.

3. ONLINE STORE TERMS

To use this site or place an order, you must be at least the age of majority in your state of residence, or you must have the consent of a parent or guardian who agrees to these Terms on your behalf. If you place an order for a business, you confirm that you are authorized to accept these Terms for that business.

You may not use our products or this site for any illegal or unauthorized purpose, and you may not violate any law (including copyright and other intellectual property laws) while using the Service. You may not upload or transmit any viruses, worms, or other harmful code.

If you break any of these Terms, we may end your access to the Service immediately.

4. GENERAL CONDITIONS

We may refuse service to anyone for any lawful reason at any time.

Your content (not including payment card information) may be sent unencrypted over various networks. Payment card information is always encrypted during transfer and is handled by our payment processors.

You may not copy, reproduce, sell, resell, or otherwise exploit any part of the Service, including site content, product photos, or descriptions, without our written permission.

Section headings in these Terms are for convenience only and do not limit or change the Terms.

5. ACCURACY OF INFORMATION

We work to keep the information on this site accurate and current, but we do not guarantee that it is complete, accurate, or up to date. Product descriptions, specifications, dimensions, and installation details are often supplied by the manufacturer and can change without notice.

Information on this site is for general purposes only. Before you buy or install a product, confirm the details that matter for your project (such as size, fit, rating, and code requirements) with the manufacturer's current literature and installation instructions. Relying on site information without doing so is at your own risk.

We may update the site at any time, but we have no obligation to do so except as required by law.

6. PRICES AND CHANGES TO THE SERVICE

Prices are subject to change without notice. The price that applies to your order is the price shown at checkout when you place the order, subject to Section 15 (Errors, Inaccuracies and Omissions).

We may change, suspend, or discontinue any part of the Service at any time without notice. We are not liable to you or anyone else for any change, price change, suspension, or discontinuance of the Service.

7. PRODUCTS, MANUFACTURER WARRANTIES AND NO WARRANTY FROM PRO-LINE

7.1 We are a supplier, not a manufacturer.

Pro-Line Basement Products is a distributor and reseller of building products. We do not manufacture, design, or install the products we sell.

7.2 Warranties come only from the manufacturer.

Every product we sell is covered only by the manufacturer's own warranty, if the manufacturer offers one. The terms, length, and coverage of that warranty are set by the manufacturer, not by us. Pro-Line Basement Products does not provide, extend, or add to any manufacturer warranty, and none of our employees or representatives is authorized to make any warranty, promise, or guarantee on a manufacturer's behalf or on ours.

7.3 Pro-Line makes no warranty of its own.

TO THE FULLEST EXTENT PERMITTED BY LAW, PRO-LINE BASEMENT PRODUCTS MAKES NO WARRANTY OF ITS OWN, EXPRESS OR IMPLIED, ON ANY PRODUCT IT SELLS, AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS ARE SOLD BY PRO-LINE BASEMENT PRODUCTS "AS IS," SUBJECT ONLY TO THE MANUFACTURER'S WARRANTY, IF ANY.

Some states do not allow the exclusion of implied warranties on consumer goods. If you live in one of those states, the exclusions above apply only to the extent your state's law allows, and any implied warranty that cannot be excluded is limited to the shortest period permitted by law.

7.4 How to make a warranty claim.

Claims for manufacturer or factory defects must be filed by you directly with the manufacturer, following that manufacturer's claim process. For example, warranty claims for Bilco products go through Bilco customer service at https://www.bilco.com/Submit-Service-Job. Other manufacturers have their own procedures, which are usually described in the product literature or on the manufacturer's website.

Pro-Line Basement Products does not process, approve, or pay warranty claims. To help with your claim, we will provide a copy of your invoice or other proof of purchase on request. Just email sales@basementsupply.com with your name and order number.

7.5 What manufacturer warranties usually require and do not cover.

Manufacturer warranties typically require that the product be properly stored, handled, installed, and finished according to the manufacturer's instructions. For example, some manufacturers require primed steel doors to be painted within a set period after installation. Failing to meet these requirements can void the manufacturer's warranty.

Manufacturer warranties generally do not cover labor, installation, removal, or reinstallation costs, shipping of replacement parts, or damage caused during installation. These costs and damages are not covered by Pro-Line Basement Products either. Always read the manufacturer's warranty and instructions before you install a product.

7.6 Installation, product selection and code compliance.

Pro-Line Basement Products is not responsible for installation, workmanship, or the selection of a product for a particular application. We do not guarantee that a product is suitable for your project or that it meets the building codes, permit requirements, or other regulations that apply where it will be installed. Any product information or suggestions we provide are a courtesy only and are not professional, engineering, or code advice. The buyer and the installer are responsible for following the manufacturer's instructions and all applicable local building codes.

7.7 Shipping damage is different from a manufacturer defect.

Please inspect every shipment when it is delivered. If a shipment arrives by freight, note any visible damage or missing items on the delivery receipt or bill of lading before you sign for it. Report any shipping damage, shortages, or wrong items to us at sales@basementsupply.com within [X] days of delivery, with your order number and photos of the damage and packaging. Keep all packaging until the issue is resolved.

Damage that happens in shipping or at delivery is a delivery issue that we will work with you to resolve. It is separate from a manufacturer defect claim, which must go to the manufacturer under Section 7.4. Shipping damage that is not reported within [X] days of delivery may not be eligible for a remedy.

7.8 Returns.

Returns and exchanges are handled under our Refund Policy at https://basementsupply.com/policies/refund-policy. A return under our Refund Policy is not a warranty from Pro-Line Basement Products.

8. PRODUCT INFORMATION, AVAILABILITY, LIMITS AND COLOR

Some products may be available only online or in limited quantities, and some items are special order. Availability and lead times shown on the site are estimates and are not guaranteed.

We make every effort to display product colors and images accurately. However, colors and finishes can look different on different screens and in different lighting, and actual products may vary slightly from photos.

We may limit sales of any product to any person, geographic region, or jurisdiction, and we may limit quantities. We may change product descriptions or pricing, or discontinue any product, at any time without notice. Any offer made on this site is void where prohibited.

9. ORDERS, BILLING AND ACCOUNT INFORMATION

Placing an order is an offer to buy. We may accept or decline any order. We may also limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment card, or billing or shipping address. If we change or cancel an order, we will try to notify you using the email address, billing address, or phone number you gave us. If we cancel an order after you have been charged, we will refund the amount charged for the cancelled items.

You agree to provide current, complete, and accurate purchase and account information for all orders, and to promptly update your account and payment information, including your email address, payment card numbers, and expiration dates, so that we can complete your orders and contact you as needed. You are responsible for keeping your account login confidential and for activity under your account.

For details on returns and refunds, please see our Refund Policy at https://basementsupply.com/policies/refund-policy.

10. CONTRACTOR AND BUSINESS ACCOUNTS

We may offer contractor or business accounts, trade pricing, tax-exempt purchasing, or other account terms at our discretion. Any such account may be subject to additional written terms, and we may change or end those arrangements at any time. If you claim a tax exemption, you must provide a valid exemption or resale certificate, and you are responsible for any tax, interest, or penalties if the exemption is not valid.

If you buy products to install for your own customers, you are responsible for any warranty, workmanship, or service promises you make to them. Those promises are yours alone and do not bind Pro-Line Basement Products. You should pass along the manufacturer's warranty information and instructions to your customers.

11. THIRD-PARTY TOOLS

We may give you access to third-party tools (for example, payment, shipping, or financing tools) that we do not monitor, control, or provide input into. These tools are provided "as is" and "as available," without any warranty, representation, or endorsement from us. We are not liable for anything arising from your use of third-party tools. Your use of them is at your own risk, and you should review and agree to the terms of the relevant third-party provider.

12. THIRD-PARTY LINKS AND MARKETPLACES

This site may include content, documents, or links from third parties, including manufacturer websites. We are not responsible for the content or accuracy of third-party sites and do not warrant them. We are not liable for any harm or damages related to goods, services, content, or transactions on third-party sites. Please review a third party's policies before you use its site or buy from it.

If you buy our products through a third-party marketplace such as Amazon, that purchase is also subject to the marketplace's own terms and policies. Section 7 of these Terms (Products, Manufacturer Warranties and No Warranty from Pro-Line) applies to products we sell through any channel, to the fullest extent permitted by law and the marketplace's rules.

13. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us reviews, comments, photos, ideas, suggestions, or other material, whether we asked for them or not ("comments"), you agree that we may use, edit, copy, publish, and distribute them in any medium without restriction and without paying you. We have no obligation to keep comments confidential, to pay for them, or to respond to them.

We may, but are not required to, monitor, edit, or remove any content that we decide is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates anyone's intellectual property or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights; will not contain unlawful, abusive, or obscene material; and will not contain viruses or other harmful code. You may not use a false email address, pretend to be someone else, or mislead us about the origin of any comment. You are solely responsible for your comments and their accuracy. We take no responsibility for comments posted by you or any third party.

14. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy at https://basementsupply.com/policies/privacy-policy.

15. ERRORS, INACCURACIES AND OMISSIONS

The site may sometimes contain typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct any errors, inaccuracies, or omissions, change or update information, or cancel orders if information on the site or in a related service is inaccurate, at any time without prior notice, including after you have submitted your order. If we cancel an order for this reason after you have been charged, we will refund the amount charged.

We have no obligation to update or clarify information on the site, including pricing, except as required by law.

16. PROHIBITED USES

In addition to the other restrictions in these Terms, you may not use the site or its content:

(a) for any unlawful purpose;

(b) to ask others to perform or take part in any unlawful acts;

(c) to violate any federal, state, local, or international law, rule, or regulation;

(d) to infringe our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other malicious code;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or get around the security features of the site or any related website or the internet.

We may end your use of the site for violating any of these prohibited uses.

17. DISCLAIMER OF WARRANTIES

WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT INFORMATION ON THE SITE WILL BE ACCURATE OR RELIABLE. YOUR USE OF THE SITE IS AT YOUR OWN RISK.

AS EXPLAINED IN SECTION 7, PRO-LINE BASEMENT PRODUCTS IS A SUPPLIER AND DOES NOT WARRANTY THE PRODUCTS IT SELLS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, THE SERVICE, AND ALL PRODUCTS ARE PROVIDED BY PRO-LINE BASEMENT PRODUCTS "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND FROM US, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. ANY WARRANTY ON A PRODUCT IS PROVIDED SOLELY BY ITS MANUFACTURER.

Nothing in these Terms limits any manufacturer's warranty or any rights you have under a manufacturer's warranty. Some states do not allow certain warranty exclusions, so some of the above may not apply to you.

18. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, PRO-LINE BASEMENT PRODUCTS AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, LABOR, INSTALLATION OR REMOVAL COSTS, DELAY COSTS, REPLACEMENT COSTS, OR PROPERTY DAMAGE (SUCH AS WATER DAMAGE), ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT BOUGHT FROM US, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM.

Some states do not allow the exclusion or limitation of certain damages. In those states, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud or, where required by law, for personal injury caused by our own negligence.

19. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Pro-Line Basement Products and its owners, affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors from any claim or demand, including reasonable attorneys' fees, made by any third party because of or arising from (a) your breach of these Terms or the documents they incorporate, (b) your violation of any law or the rights of a third party, or (c) the installation, use, or resale of products you bought from us, including any warranty or workmanship promise you make to your own customers.

20. SEVERABILITY

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the unenforceable portion will be treated as removed from these Terms. This will not affect the validity or enforceability of the remaining terms.

21. TERMINATION

These Terms remain in effect until ended by you or by us. You may end them at any time by notifying us that you no longer wish to use the Service or by no longer using the site.

If we determine, in our sole judgment, that you have failed to comply with any part of these Terms, or we suspect that you have, we may end these Terms at any time without notice and may deny you access to the Service. You will remain liable for all amounts due up to and including the date of termination.

Any obligations and liabilities incurred before termination, and any terms that by their nature should continue (including Sections 7, 17, 18, 19, and 23), will survive termination.

22. ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with any policies or operating rules we post on this site, are the entire agreement between you and us about your use of the Service and your purchases from us. They replace any earlier agreements, communications, or proposals, oral or written, including any earlier versions of these Terms. Any ambiguity in these Terms will not be interpreted against the party that drafted them.

23. GOVERNING LAW

These Terms, and any separate agreements under which we provide you products or services, are governed by the laws of the State of New Hampshire and applicable federal law of the United States, without regard to conflict of law rules.

24. CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting updates on this site, and we will update the "Last updated" date at the top. It is your responsibility to check this page periodically. Your continued use of the site or placement of orders after changes are posted means you accept those changes. The Terms in effect when you place an order apply to that order.

25. CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at:

Pro-Line Basement Products LLC

548 Donald St. Unit 7 Bedford, NH 03110

Phone: (603) 686-7974

Email: sales@basementsupply.com

Website: https://basementsupply.com